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Lois LaneConsulting Firm
Legal

Refund Policy

Effective Date: January 1, 2025  ·  Last Updated: January 1, 2025

Lois Lane Consulting Firm, LLC provides business and management consulting services, including strategy consulting, operations consulting, process improvement, organizational consulting, business planning, management advisory services, and related professional services. Because professional consulting services may involve reserved time, preparation, research, analysis, customized recommendations, meetings, documentation, and other work performed specifically for a client, refund eligibility may depend on the applicable agreement, proposal, invoice, engagement terms, and applicable law.

1. General Refund Policy

Refund requests are evaluated according to the applicable service agreement, transaction terms, and applicable law. A website inquiry or consultation request does not create a paid service relationship.

2. Consultation Services

If paid consultation services are offered, cancellation and refund terms may be communicated at the time of scheduling or purchase. Completed consultation services may be non-refundable to the extent permitted by applicable law and agreement.

3. Custom Consulting Services

Consulting projects may involve customized work such as:

  • Business analysis and strategic planning
  • Operational review and process analysis
  • Organizational review and recommendations
  • Documentation, meetings, and research
  • Planning and implementation support

Once customized work has begun, refund eligibility may be limited according to the applicable agreement.

4. Advance Payments

Some consulting engagements may require advance payments, deposits, retainers, or milestone payments. The applicable agreement will determine whether and under what circumstances such payments are refundable.

5. Completed Services

Fees associated with services already performed may be non-refundable to the extent permitted by applicable agreement and law.

6. Third-Party Expenses

Third-party expenses may be subject to the refund policies of the relevant third-party provider.

7. Duplicate Payments

Verified duplicate payments may be reviewed for refund.

8. Billing Errors

If you believe a billing error occurred, contact us at support@loislaneconsulting.com. Please include your full name, company, invoice number if available, transaction date, payment amount, and a description of the issue.

9. Refund Requests

Refund requests should be submitted promptly after the transaction or issue giving rise to the request. Requests should contain sufficient information to identify the relevant transaction.

10. Review Process

Refund requests may be evaluated based on:

  • Applicable agreement and project status
  • Work already completed and time reserved
  • Deliverables, meetings, and research performed
  • Customized work and third-party expenses
  • Applicable payment terms and law

11. Approved Refunds

If a refund is approved, it will generally be processed using the original payment method when reasonably possible. Actual processing time may depend on the payment processor or financial institution.

12. Non-Refundable Services

To the extent permitted by applicable law and applicable agreements, completed consulting services, customized work, reserved consulting time, delivered materials, and certain third-party expenses may be non-refundable.

13. Policy Changes

Lois Lane Consulting Firm, LLC may update this Refund Policy periodically. The latest version will be posted on this page.

14. Contact

For questions about this Refund Policy, please contact us: